Shipping & Delivery
Enjoy FREE Standard Shipping on ALL Orders!
We are pleased to offer free standard delivery on every NeuroHear purchase worldwide.
- Dispatch & Tracking: Once your order is dispatched from our warehouse, you will automatically receive a shipping confirmation email containing your unique tracking number and tracking link.
- Tracking Status Updates: Please allow up to 48 hours after receiving your shipping confirmation for the tracking link to update within the carrier’s system.
Order Tracking
Can I track my order?
Yes, absolutely! Every order includes step-by-step tracking. Once your parcel has been dispatched, we will email you your tracking number so you can follow its progress all the way to your door.
Customs, Duties & Taxes
Will I have to pay import duties or taxes?
Depending on your delivery destination, your order may be subject to local import duties, taxes, or customs fees levied by your destination country. These charges are the customer’s responsibility and are not included in our shipping rates.
For detailed information regarding potential fees, we recommend contacting your local customs office prior to placing your order.
Damaged, Lost, or Stolen Packages
What happens if my package arrives damaged or is lost in transit?
Every NeuroHear order undergoes rigorous quality control inspection before leaving our warehouse.
- Carrier Issues & Damage: While responsibility for items lost in transit, delayed, or damaged due to carrier handling lies with the courier, we are always here to support you. If you encounter any delivery issues, please contact the shipping carrier first to file a claim, then email our team at [email protected] so we can assist you with the process.
- Customer Information & Stolen Packages: Please ensure your delivery address is accurate at checkout. NeuroHear is not responsible for packages stolen after confirmed delivery or for shipping errors caused by incorrect address details provided during order entry.
Need Help?
Our support team is here for you! If you have any questions about your shipping status or order details, email us at [email protected] and we will respond within one business day.